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Support Article

PegaCALL RouteEvent does not pass application data



The requirement is to use PegaCALL component (RouteEvent) for routing decisions. The decision is based on the policynumber keyed in at the start of the call. The policynumber is currently passed into PegaCall during screen population but the information cannot be found when routing a call. 

Error Messages

Not Applicable

Steps to Reproduce

Configure UUI values or User-To-User Information in PegaCall. At runtime, the data receives with the Offering event does not get passed to the XML in pyApplicationData item.

Root Cause

This is a defect in PegaCALL.


For CPM 7.1.3 install HFix-22484. For CPM 6.2 SP1 install HFix-22347.

Published July 22, 2015 - Updated December 2, 2021

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