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Support Article

PegaCALL RouteEvent does not pass application data

SA-12267

Summary



The requirement is to use PegaCALL component (RouteEvent) for routing decisions. The decision is based on the policynumber keyed in at the start of the call. The policynumber is currently passed into PegaCall during screen population but the information cannot be found when routing a call. 

Error Messages



Not Applicable

Steps to Reproduce



Configure UUI values or User-To-User Information in PegaCall. At runtime, the data receives with the Offering event does not get passed to the XML in pyApplicationData item.

Root Cause



This is a defect in PegaCALL.

Resolution



For CPM 7.1.3 install HFix-22484. For CPM 6.2 SP1 install HFix-22347.
Suggest Edit

Published July 22, 2015 - Updated December 2, 2021

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