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Support Article

Pend message not displayed for RC-2453-CC3



You expect that a pend message is visible when the answer to the mandatory question, "Does the Issuer certify that the cardholder has attempted to resolve the dispute with the Merchant ? " is "No" for reason code RC-2453 CC3.

Error Messages

Not Applicable

Steps to Reproduce

Create a case for Interlink reason code RC-2453-CC3.

Root Cause

The root cause of this problem is a defect in Pegasystems’ code/rules. Dependent message is not displayined for RC-2453-CC3.


This issue is addressed by HFix-21675.

Published June 12, 2015 - Updated October 8, 2020

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