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Support Article

Pend message not displayed for RC-2453-CC3

SA-8488

Summary



You expect that a pend message is visible when the answer to the mandatory question, "Does the Issuer certify that the cardholder has attempted to resolve the dispute with the Merchant ? " is "No" for reason code RC-2453 CC3.

Error Messages



Not Applicable

Steps to Reproduce



Create a case for Interlink reason code RC-2453-CC3.

Root Cause



The root cause of this problem is a defect in Pegasystems’ code/rules. Dependent message is not displayined for RC-2453-CC3.

Resolution



This issue is addressed by HFix-21675.
Suggest Edit

Published June 12, 2015 - Updated October 8, 2020

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