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Support Article

Performance Issue while opening Cases or Assignments



Performance degrades when opening cases, from the Search box, or assignments.

Error Messages

Not Applicable

Steps to Reproduce

  1. Log in to the application.
  2. Open any case from the Search box from the Manager or the User portal. Alert is added to the log.

Root Cause

The application is slow when a reload section request is sent in the open portal context. This occurs when the requested document loads and the Declare_pzRecentsCache.pxupdateDateTime value is fetched using the ChangeTracker. With the templatization, the handling of cross thread Change Tracker is moved such that it is executed along with the stream. This delays the request which is to be sent.


Apply HFix-48169.


Published January 18, 2019 - Updated December 2, 2021

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