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Support Article

Performance issues with Soap Services

SA-349

Summary



Performance issues were noticed, and the browser hung occasionally.

Example SOAP exceeded 1000ms
RULE-CONNECT-SOAP ORG-INT-<ServiceCategoryName>-<ServiceName>Service- INVOKESERVICE #20140203T191636.309 GMT has exceeded the threshold of  1,000 ms: 16,782 ms;pxConnectOutMapReqElapsed=29;pxConnectClientResponseElapsed=15544;pxConnectInMapReqElapsed=342;

Error Messages



Not Applicable

Steps to Reproduce



Run process to invoke Connect SOAP call.

Root Cause



The root cause of this problem is due to slow performance in custom application external services.

Resolution



Review Connect-SOAP rules and endpoint services for proper SLA timeframes.
Suggest Edit

Published March 14, 2016 - Updated December 2, 2021

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