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Support Article

Pick A Value in Summary view report is not working



Pick A Value in Summary view or List view report does not work.

Error Messages

Not Applicable

Steps to Reproduce

  1. Create a Summury view rule with some criteria.
  2. In the Configure prompt setting, Select Prompt user before executing the report, Display available values, Display criteria with the results, Display valid values, and Display compatible columns.
  3. Add the Summary view rule in the User portal as a link.
  4. In the Link action, use an onClick action as a Run Script using the showSummaryInWindow function.
  5. Open the User portal.
  6. Click the Summery view link.
  7. Click the Pick a value button in Please enter criteria data..

Root Cause

This behavior is as per Pega product design.


Here's the explanation for the reported behavior:

Summary view rules are deprecated. HTML5 does not support framesets. Hence, Summary view reports display incorreclty or do not display in some browsers.

For more informaiton, refer to:.

As a local-change, re-create the custom Summary view reports as report definition reports.

Published January 17, 2020 - Updated December 2, 2021

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