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Support Article

Please re-submit message displays on updating a case



A case is configured with Optimistic locking and the SendEmail shape is present inbetween a screenflow. Error message occurs without any explanation when the SendEmail shape updates the case in the background.

Error Messages

Please re-submit

Steps to Reproduce

  1. Run the case type
  2. Submit the first assignment. The email is attached via the Send email shape after the first assignment
  3. Submit the second assignment. Error occurs

Root Cause

A defect in Pegasystems’ code or rules. 


Apply HFix-55337.

Published October 8, 2020

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