Support Article
Please re-submit message displays on updating a case
SA-85404
Summary
A case is configured with Optimistic locking and the SendEmail shape is present inbetween a screenflow. Error message occurs without any explanation when the SendEmail shape updates the case in the background.
Error Messages
Please re-submit
Steps to Reproduce
- Run the case type
- Submit the first assignment. The email is attached via the Send email shape after the first assignment
- Submit the second assignment. Error occurs
Root Cause
A defect in Pegasystems’ code or rules.
Resolution
Apply HFix-55337.
Published October 8, 2020
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