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PMM Facebook integration fails with an exception



Paid Media Manager (PMM) Facebook integration fails with an exception.

Error Messages

ccom.pega.dsm.dnode.api.dataflow.StageException: Exception in stage: Paid Media at com.pega.dsm.dnode.api.dataflow.StageException.create( at com.pega.dsm.dnode.api.dataflow.DataFlowStage$StageInputSubscriber.onCompleted( at com.pega.dsm.dnode.api.dataflow.DataFlowExecutor$QueueBasedDataFlowExecutor$5.process( at com.pega.dsm.dnode.api.dataflow.DataFlowExecutor$QueueBasedDataFlowExecutor.runEventLoop( at com.pega.dsm.dnode.api.dataflow.DataFlow$1.emit( at at
Caused by: com.pega.mkt.paidmedia.error.PaidMediaDFRunException: You are calling a deprecated version of the Ads API. Please update to the latest version: v3.1. ... 33 more Caused by:$FailedRequestException: {"error":{"message":"(#2635) You are calling a deprecated version of the Ads API. Please update to the latest version

Steps to Reproduce

Integrate Facebook in Paid Media Manager.

Root Cause

A defect in Pegasystems’ code or rules.

When a new Facebook application is created, the API version defaults to Pega Marketing 7.31. Users cannot choose the lower API version. Hence, PMM Facebook run fails since the lower API version is used.


Apply the following hotfixes.
  1. HFix-46683
  2. HFix-46754
Restart all the nodes after importing the hotfixes.


Published September 13, 2018 - Updated December 2, 2021

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