Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

PMM Facebook integration fails with an exception

SA-64181

Summary



Paid Media Manager (PMM) Facebook integration fails with an exception.


Error Messages



ccom.pega.dsm.dnode.api.dataflow.StageException: Exception in stage: Paid Media at com.pega.dsm.dnode.api.dataflow.StageException.create(StageException.java:37) at com.pega.dsm.dnode.api.dataflow.DataFlowStage$StageInputSubscriber.onCompleted(DataFlowStage.java:385) at com.pega.dsm.dnode.api.dataflow.DataFlowExecutor$QueueBasedDataFlowExecutor$5.process(DataFlowExecutor.java:325) at com.pega.dsm.dnode.api.dataflow.DataFlowExecutor$QueueBasedDataFlowExecutor.runEventLoop(DataFlowExecutor.java:194) at com.pega.dsm.dnode.api.dataflow.DataFlow$1.emit(DataFlow.java:284) at com.pega.dsm.dnode.impl.stream.DataObservableImpl.subscribe(DataObservableImpl.java:57) at
Caused by: com.pega.mkt.paidmedia.error.PaidMediaDFRunException: You are calling a deprecated version of the Ads API. Please update to the latest version: v3.1. ... 33 more Caused by: com.facebook.ads.sdk.APIException$FailedRequestException: {"error":{"message":"(#2635) You are calling a deprecated version of the Ads API. Please update to the latest version



Steps to Reproduce



Integrate Facebook in Paid Media Manager.


Root Cause



A defect in Pegasystems’ code or rules.

When a new Facebook application is created, the API version defaults to Pega Marketing 7.31. Users cannot choose the lower API version. Hence, PMM Facebook run fails since the lower API version is used.



Resolution



Apply the following hotfixes.
  1. HFix-46683
  2. HFix-46754
Restart all the nodes after importing the hotfixes.


 
Suggest Edit

Published September 13, 2018 - Updated December 2, 2021

Did you find this content helpful? Yes No

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us