Support Article
poor Parse XML performance
SA-12000
Summary
When the associate selects an account and end user spin off calls to another application to populate transaction data. User can see in the logs that the response time is usually sub second to a second. In the alert logs noticed that pxConnectInMapReqElapsed will be around 20 seconds causing the screen to display the spinning blocks for an extended period of time. This occurs when the associate is on the phone with the end user causing a negative experience.
Error Messages
No error message
Steps to Reproduce
- The associate selects an account and end user and chooses to proceed with the claim. The screen then shows the spinning blocks for an extended period of time.
Root Cause
The root cause of this problem is a defect in Pegasystems’ code/rules.
Resolution
This issue is resolved through the following local change:
Rule set: Pega-IntegrationEngine
Purpose: switchtooldassembler
Value: false
This is default setting(false) if not set explicitly.
Published July 10, 2015 - Updated October 8, 2020
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