Position count incorrect when requesting hand over to CSR
The system message which indicates the user's position in the queue is incorrect, and displays as -1. This occurs intermittently.
Steps to Reproduce
Make the agent available or unavailable, and to accept and decline handover requests under load.
A defect in Pegasystems’ code or rules.
Issue with the timing in the Transfer and Accept of a chat for the calculation of the queue position.
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