Support Article
Previous and Next buttons are not appearing on the screen.
SA-3145
Summary
On contact details screen when an edit contact action is selected a pop up appears and once the user completes the contact edit and returns to the parent screen user is not able to see the Previous and Next buttons. This unexpected behavior is observed only in a specific scenario, when the user tries to create a claim directly then this does not happen. Only in a scenario where user open a WL item from a work basket and tires to create a new claim from the link in the WL item description this happens. More details in screen shots.
Error Messages
No error message is displayed
Steps to Reproduce
NA
Root Cause
The user has configured a resize event on the window which will take the height and width of the enclosing body offsetHeight and offsetWidth to show the complete window on resize of the window.
Resolution
In one of the cases the resize function is not executed properly since the height is coming as undefined. So corrected the usecase by putting check that only if the height exists and it seems working fine now.
Published January 31, 2016 - Updated October 8, 2020
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