Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Previous and Next buttons are not appearing on the screen.



On contact details screen when an edit contact action is selected a pop up appears and once the user completes the contact edit and returns to the parent screen user is not able to see the Previous and Next buttons. This unexpected behavior is observed only in a specific scenario, when the user tries to create a claim directly then this does not happen. Only in a scenario where user open a WL item from a work basket and tires to create a new claim from the link in the WL item description this happens. More details in screen shots.

Error Messages

No error message is displayed

Steps to Reproduce


Root Cause

The user has configured a resize event on the window which will take the height and width of the enclosing body offsetHeight and offsetWidth to show the complete window on resize of the window.


In one of the cases the resize function is not executed properly since the height is coming as undefined. So corrected the usecase by putting check that only if the height exists and it seems working fine now.


Published January 31, 2016 - Updated October 8, 2020

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us