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Support Article

Previous case appears on screen after switching applications



Case persists on the screen despite switching to a different application.

Error Messages

Not Applicable

Steps to Reproduce

  1. Open a case.
  2. Switch to a different application.

Root Cause

Issue with Pegasystems code or rules.


Perform the following local-change:

Include the following Java code to the Data-Portal.ApplicationFreeClipboard activity, which is a Pega extension point:

String portalName = "";
ClipboardPage threadPage = tools.findPage ("pxThread");

if (threadPage != null) {
portalName = threadPage.getString("pxPortal");
ClipboardPage pg_dec_PyDisplay = tools.findPage ("Declare_pyDisplay");
ClipboardProperty cp_pyDisplay = pg_dec_PyDisplay.getIfPresent ("pyDisplay");

if (cp_pyDisplay != null) {
ClipboardPage cp_pyDisplay_portal = cp_pyDisplay.getPageValue (portalName);

if (cp_pyDisplay_portal != null) {

Published October 27, 2017 - Updated October 8, 2020

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