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PRException: Authentication failed for listener: File.ListenerX



During server startup, all the file listeners generate an error in the logs. This occurs even when the listeners are working and processing files correctly.

Error Messages

(vices.listener.ListenerWrapper) ERROR   - Failed to start listener: File.ListenerX Authentication failed for listener: File.ListenerX

Steps to Reproduce

  1. Configure file listeners. 
  2. Associate file listeners to a service package with the 'Requires Authentication' checkbox selected and with Basic Authentication Type.

Root Cause

The file listeners could not start during server startup since they required the authentication process to complete, which  occurred only during the time of execution.


Perform the following local-change:
  1. Uncheck the 'Requires Authentication' checkbox in the service package.
  2. Restart the server.

Published November 28, 2019 - Updated October 8, 2020

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