Support Article
PRException: Authentication failed for listener: File.ListenerX
SA-95267
Summary
During server startup, all the file listeners generate an error in the logs. This occurs even when the listeners are working and processing files correctly.
Error Messages
(vices.listener.ListenerWrapper) ERROR - Failed to start listener: File.ListenerX
com.pega.pegarules.pub.PRException: Authentication failed for listener: File.ListenerX
Steps to Reproduce
- Configure file listeners.
- Associate file listeners to a service package with the 'Requires Authentication' checkbox selected and with Basic Authentication Type.
Root Cause
The file listeners could not start during server startup since they required the authentication process to complete, which occurred only during the time of execution.
Resolution
Perform the following local-change:
- Uncheck the 'Requires Authentication' checkbox in the service package.
- Restart the server.
Published November 28, 2019 - Updated October 8, 2020
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