Support Article

Print View alignment is not showing properly in IE



Print Preview displays incorrectly on the Internet Explorer browser.

Error Messages

Not Applicable

Steps to Reproduce

  1. Open the Pega portal in the Internet Explorer Browser
  2. Navigate to any of the case Details which contains a grid.
  3. Click Print from the Actions button.
  4. Check the Preview with 'Print Preview' option on right click of the mouse.

Root Cause

Print preview is an Internet Explorer browser dependent functionality. According to the paper size selected, the Print Preview displays.


Perform the following local-change to target only the Internet Explorer browser:

Add the '.ie' Selector as a prefix to other Selectors to include custom styles in the CustomPrintCSS file.

Published December 29, 2019 - Updated January 13, 2020

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