Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Prior action is not preserved



On the landing page of the CPMHC_Interaction portal, when selecting the Workbaskets tab within the Home panel and then shifting focus to Interaction(Phone) Tab, the last action ie., Workbasket tab selection is not preserved when switching back to home panel. 

Error Messages

Not Applicable

Steps to Reproduce

  1. Open the CPMHC_Interaction portal.
  2. Click the Workbaskets tab within the Home panel.
  3. Launch a phone interaction.
  4. Click Home tab and observe the Workbasket tab is no longer selected.

Root Cause

The behavior seen is working as designed.


This behavior is intended as a means to keep the Home Panel refreshed when work is performed elsewhere in the portal.

Published May 23, 2016 - Updated October 8, 2020

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us