Support Article
Prior action is not preserved
SA-23447
Summary
On the landing page of the CPMHC_Interaction portal, when selecting the Workbaskets tab within the Home panel and then shifting focus to Interaction(Phone) Tab, the last action ie., Workbasket tab selection is not preserved when switching back to home panel.
Error Messages
Not Applicable
Steps to Reproduce
- Open the CPMHC_Interaction portal.
- Click the Workbaskets tab within the Home panel.
- Launch a phone interaction.
- Click Home tab and observe the Workbasket tab is no longer selected.
Root Cause
The behavior seen is working as designed.
Resolution
This behavior is intended as a means to keep the Home Panel refreshed when work is performed elsewhere in the portal.
Published May 23, 2016 - Updated October 8, 2020
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