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Support Article

Prior action is not preserved

SA-23447

Summary



On the landing page of the CPMHC_Interaction portal, when selecting the Workbaskets tab within the Home panel and then shifting focus to Interaction(Phone) Tab, the last action ie., Workbasket tab selection is not preserved when switching back to home panel. 

Error Messages



Not Applicable


Steps to Reproduce

  1. Open the CPMHC_Interaction portal.
  2. Click the Workbaskets tab within the Home panel.
  3. Launch a phone interaction.
  4. Click Home tab and observe the Workbasket tab is no longer selected.


Root Cause



The behavior seen is working as designed.

Resolution



This behavior is intended as a means to keep the Home Panel refreshed when work is performed elsewhere in the portal.
Suggest Edit

Published May 23, 2016 - Updated October 8, 2020

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