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ProcessOfferResponse Agent creates an additional Case



In an Offer flow, on sending emails and processing the user response, the ProcessOfferResponse agent creates an additional Case.

Error Messages

Not Applicable

Steps to Reproduce

  1. Create an Offer flow.
  2. Include the Send Email shape to send the link for a Microsite to the user.
  3. If this is successful, use another Send Email shape to receive a confirmation from the user.
  4. Use a HandOff shape in the same continuation path to invoke a flow and a Utility shape to update the Microsite case created earlier.

Root Cause

When a HandOff shape is used in an Offer Flow, it invoked a flow that created a case.
According to the Pega Marketing User Guide, this Hand Off flow must be defined in the hierarchy of the PegaMKT-Work class. This flow is defined in the default Microsite class (PegaMKT-Work-Microsite-OurMicrosite) due to which the second case item is created.


Perform the following local-change:

Create the Hand off flow in a class other than the default Microsite class.

Published December 2, 2021

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