Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Program Run is failing



When we are trying to run flow, it's getting stuck at process flow and not moving further.
While tracing the same we found that it's moving to some "UnhandledInboundSMS " workbasket.

Error Messages

Not Applicable

Steps to Reproduce

  1. Launch Marketing poratal
  2. Run the program

Root Cause

A defect in Pegasystems’ code or rules:

Upon debugging we found that at Step 5 of activity AssociateCustomer, CustomerID is coming as blank.

When printed out step page (ResultsPage.pxResults(1)) in the logs. Below was the response.


Where as SelectColumn value is CustomerID (please note its not in caps). When Java step (below is code in java step) is executed CustomerID value on parameter page is set to blank.

tools.putParamValue("CustomerID", tools.getStepPage().getString(tools.getParamValue("SelectColumn")));

SelectColumn is returning CustomerID instead of CAPS CUSTOMERID.


Perform the following local-change:

Modify Step 3 (Property-Set) of the activity AssociateCustomer. Change the property (SQLParamPage.pxResults(<APPEND>).PropertyName) to the below.

"SELECT " + Param.SelectColumn + " AS \"" + @String.trim(Param.SelectColumn) + "\" FROM "

Here we have added 'AS' clause which was missing.

Published August 23, 2017 - Updated December 2, 2021

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us