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Support Article

PRPC Screen Capture version 6,3,0,1 popup on screen



Every time  Next-Best-Action Advisor (NBAA) portal is launched, it throws a popup to download PRPC Screen Capture Version 6,3,0,1.

User has to click 'No' button to continue. Is there a way to remove this pop-up?

Error Messages

Download PRPC Screen Capture version 6,3,0,1

Steps to Reproduce

1. Log in as administrator with local admin rights and run Pega.
2. Launch NBAA portal.
3. As part of loading the portal UI, a popup to install PRPC screen capture add-on appears.

Root Cause

Active X controls were not installed correctly.


Install ActiveX controls using the Pega 7.1.7 Cab OCX Installer.

Published September 1, 2016 - Updated October 8, 2020

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