Support Article
PRPC Screen Capture version 6,3,0,1 popup on screen
SA-16060
Summary
Every time Next-Best-Action Advisor (NBAA) portal is launched, it throws a popup to download PRPC Screen Capture Version 6,3,0,1.
User has to click 'No' button to continue. Is there a way to remove this pop-up?
Error Messages
Download PRPC Screen Capture version 6,3,0,1
Steps to Reproduce
1. Log in as administrator with local admin rights and run Pega.
2. Launch NBAA portal.
3. As part of loading the portal UI, a popup to install PRPC screen capture add-on appears.
Root Cause
Active X controls were not installed correctly.
Resolution
Install ActiveX controls using the Pega 7.1.7 Cab OCX Installer.
Published September 1, 2016 - Updated October 8, 2020
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