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Support Article

Pulse messages are not posted to dashboard

SA-87886

Summary

The pxpostmessage is utilized to post messages (or notes) entered on a case, to Pulse and to display the messages on the dashboard. However, the messages do not display on the dashboard. The issue occurs intermittently.


Error Messages


Not Applicable

 

Steps to Reproduce

  1. Configure a field to capture notes on a case
  2. Use pxPostMessage to post a note with the value in the above field
  3. Configure the pyPostDetaiils section in the dashboard to display the pulse notes


Root Cause



The pyRetrieveActivityPosts report definition does not return the pulse post message entries which are posted from the work object upon approval or rejection (with pyVerb as post). For a few posts, pyUpdateDateTime and pycreatedatetime are same. A filter condition (.pxUpdateDateTime != .pxCreateDateTime) is present in pyRetrieveActivityPosts (condition G). Hence, the posts do not get retrieved. 


Resolution



Perform the following local-change:
Remove the filter condition (condition G) in the pyRetrieveActivityPosts report definition.



 
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Published December 2, 2021

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