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Support Article

Pulse is not sending email to pyNotificationCreateOperator

SA-66980

Summary



Pulse does not send an email to pyNotificationCreateOperator from pzPrepareRecipientList activity. The Recipient is removed from the list. Unable to edit the rule since it is a final rule.


Error Messages



Not Applicable


Steps to Reproduce

  1. Send an email to Pega with an email address of the sample operator.
  2. Reply to the email with the same operator. The email is not sent since the Recipient (current) is removed from the list.


Root Cause



An issue in the custom application code or rules.


Resolution



Perform the following local-change to send an email to the current operator:

Override the pyFilterCurrentUser When rule to return false.



 
Suggest Edit

Published November 29, 2018 - Updated December 2, 2021

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