Support Article
Purge and Archive is Purging Child cases with open Parent cases.
SA-15644
Summary
The purge and archive tool is archiving child cases without checking if the corresponding parent case is resolved. This results in open parent cases appearing to have no child cases.
Error Messages
No error
Steps to Reproduce
1. Run Purge and Archive wizard by only selecting parent.
2. Parent is not getting purge
Root Cause
A defect in Pegasystems’ code or rules. Purge and Archive is not Purging when parent is selected.
Resolution
Apply HFix-24335
Published January 31, 2016 - Updated October 8, 2020
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