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Support Article

Purge and Archive wizard does not remove history records

SA-2150

Summary



In PRPC 6.2 SP2 ML1 based application with MSSQL database, users have observed that Purge and Archive process deletes resolved work objects from PC_WORK table however corresponding history records in PC_HISTORY_WORK were not deleted.

Error Messages



NA

Steps to Reproduce



Configure and run Purge and Archive wizard


Root Cause



Captured Tracer, DB trace and debug log file (keeping Rule_Obj_Activity.ProcessConfig.PegaAccel_Management_Archival.Action logger in DEBUG mode). Observed that required changes in R-U-F PurgeItems were missing in the issue reported environment (PRPC 6.2 SP2 ML1).
 
 

Resolution



HFix-10111 was provided to resolve the issue. This HFix packages modified ArchivePurge EvaluateItem function code for PRPC 6.2 SP2 ML1.
 
Suggest Edit

Published January 31, 2016 - Updated October 8, 2020

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