Support Article
pxDateTime control does not display days and hours
SA-74253
Summary
When the out-of-the-box pyAssignmentShortSummary section is used to display the Goal time of an assignment, the pxGoalTime property is used. However, the correct time does not display when the format, '2 days, 5 hours' or '2 d, 5 h', is selected from the DateTime format.
Error Messages
Not Applicable
Steps to Reproduce
- Set the Goal and Deadline for a case.
- Use the out-of-the-box pyAssignmentShortSummary to display the goal.
- Generate a case.
Root Cause
A defect in Pegasystems’ code or rules.
Currently, SLA goal is rendered in the Template mode and Deadline in the non-template mode. In the Template mode, the time change is considered from milliseconds change and in non-template mode, time change is considered from minutes change to calculate the difference.
Resolution
Apply HFix-50554.
Published April 12, 2019 - Updated October 8, 2020
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