Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

pxDateTime control does not display days and hours



When the out-of-the-box pyAssignmentShortSummary section is used to display the Goal time of an assignment, the pxGoalTime property is used. However, the correct time does not display when the format, '2 days, 5 hours' or '2 d, 5 h', is selected from the DateTime format.

Error Messages

Not Applicable

Steps to Reproduce

  1. Set the Goal and Deadline for a case.
  2. Use the out-of-the-box pyAssignmentShortSummary to display the goal.
  3. Generate a case.

Root Cause

A defect in Pegasystems’ code or rules.

Currently, SLA goal is rendered in the Template mode and Deadline in the non-template mode. In the Template mode, the time change is considered from milliseconds change and in non-template mode, time change is considered from minutes change to calculate the difference.


Apply HFix-50554.

Published April 12, 2019 - Updated October 8, 2020

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us