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Support Article

pyCaseWorker JS error after opening case/assignments in IE8



After installing HFix-20414, I get the below Javascript error when opening cases in the pyCaseWorker portal in IE8.
"Object doesn't support this property or method."

Error Messages

Object doesn't support this property or method

Steps to Reproduce

1. Install HFix- 20414.
2. Open any case in pyCaseWorker portal in IE8

Root Cause

The root cause of this problem is a defect in Pegasystems’ code/rules.


This issue is resolved by hotfix item HFix-20581

Published January 31, 2016 - Updated October 8, 2020

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