Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

pyShowFulPortal does not work when launched from an email



On clicking a link from an email for a case, the portal opens with a work object or a case (randomly). Intermittently, only the work  object opens instead of the portal and the work object.

Error Messages

Not Applicable

Steps to Reproduce

  1. Create a case and include a Send Email step.
  2. Include a URL in the below format.


  3. Send the email.
  4. Click the URL from Outlook.

Root Cause

pyShowFullPortal is the parameter for mobile SnapStart only. It does not work correctly on the desktop application.


As a local-change, modify the pyShowFullPortal value to 'false' in the URL.

For more information, refer to:

Published August 15, 2019 - Updated October 8, 2020

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us