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Support Article

pzInsKey is not getting passed



Customer has upgraded from 
Pega 6.2SP2 to Pega 7.1.9
CPM: 06-02 SP4 to CS:07.01.04
CPMHC: 7.5 to CPMHC 7.14.

The Reference Materials functionality is not working in Pega 7, which used to work in Pega 6.


Error Messages

No Results found

Steps to Reproduce

1) Upgrade from CPM: 06-02 SP4 , CPMHC: 7.5 to CS:07.01.04 , CPM HC 714
2) Use Reference Materials functionality

Root Cause

User was using some of the deprecated legacy rules of Pega KM in Pega 7.
As of new Pega Knowlege implementation, to support the deprecated legacy CPM-based Knowlege content capabilities there is a when condition called CPMKMDisabled which has by default value as true, need to make that false.


Changed the When condition in  the CPMKMDisabled to false.

Published March 18, 2016 - Updated December 2, 2021

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