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Support Article

pzOperatorsInWorkGroup report does not return all operators

SA-23478

Summary



The pzOperatorsInWorkGroup report definition in Pega-EndUserUI:07-10-15 returns 50 records when a work group is specified. Since this report definition is used to populate an autocomplete in the out-of-the-box pyTransferAssignment section,  users do not see all operators belonging to the workgroup when attempting to transfer a work item.

Error Messages



Not Applicable

Steps to Reproduce



Run the pzOperatorsInWorkGroup report definition, specifying a workgroup that has more than 50 users in it.

Root Cause



The report defintion was restricted to return only 50 records. This restriction is not necessary and should be removed.

Resolution



Apply HFix-27669.
Suggest Edit

Published May 21, 2016 - Updated October 8, 2020

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