Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Questions and question pages are missing from surveys

SA-70216

Summary



Post Pega 7.4 update, questions or question pages are missing from the surveys.


Error Messages



Not Applicable


Steps to Reproduce

  1. Create a multiple surveys in Pega 7.1.9.
  2. Update to Pega 7.4.
  3. Open Designer Studio > Case Management > Survey > Survey landing page.
  4. Click an existing survey from the list. The survey opens but is empty (questions or question pages are missing).


Root Cause



An issue in the custom application code or rules.


Resolution



Perform the following local-change:

In the Pega 7.4, the PegaSurvey application is moved to the Pega 7 core product as a new Pega-Survey ruleset.

Before performing the update, ensure to back up the rules and work objects in the database. Performing the below update removes the old survey properties and the rule forms will not be valid anymore and vice-versa. Once updated, the user cannot return to use the PegaSurvey ruleset.

Note: During the update process, the custom overridden rules are updated. These rules must be manually updated before the update. To perform this, manually identify and modify these overridden rules. Use the ruleset validation tool in Application > Tools > Validation landing page to identify the rules which have outdated references. Modify these rules to refer to the new refactored rules (appended by px/py/pz).

Upgrade Ruleforms:
  1. Remove the PegaSurvey ruleset from the application.
  2. Select the below survey classes in their respective rulesets or ruleset versions to run the Revalidate and Save utility:
  • Rule-PegaQ-Question
  • Rule-PegaQ-QuestionCollection
  • Rule-PegaQ-QuestionGroup
  • Rule-PegaQ-Questionnaire

 
Suggest Edit

Published January 20, 2019 - Updated December 2, 2021

Did you find this content helpful? Yes No

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us