Support Article

Queued chats drop if the agents become unavailable

SA-69731

Summary

Chats drop from the queue when the agents are not in the available state. The system must retain the queued chats.

Not Applicable

Initiate multiple chats. The agents must become unavailable.

A defect in Pegasystems’ code or rules.

Published January 23, 2019 - Updated December 2, 2021

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