Queued chats drop if the agents become unavailable
Chats drop from the queue when the agents are not in the available state. The system must retain the queued chats.
Steps to Reproduce
Initiate multiple chats. The agents must become unavailable.
A defect in Pegasystems’ code or rules.
- Apply HFix-48346
- Apply HFix-49066
Published January 23, 2019 - Updated December 2, 2021
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