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Support Article

Quiesce Management displays the ACTIVE USERS as Unavailable

SA-42114

Summary



On opening the Autonomic Event Services (AES) 7.1.7 Manger Portal and navigating to the Quiesce landing page, the ACTIVE USERS value is Unavailable.


Error Messages



Not Applicable


Steps to Reproduce

1. Log in to the AES Manger Portal
2. Navigate to the Quiesce landing page



Root Cause

A defect or configuration issue in the operating environment. Incorrect format for the Endpoint URL was used.


Resolution

Perform the following local-change to set the Endpoint URL format:

http://<servername>:<port>/prweb/PRSOAPServlet


Suggest Edit

Published September 26, 2017 - Updated October 8, 2020

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