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Support Article

Random Port Error on End user portal

SA-9195

Summary



User is facing the below error when ever he is trying to login to end user portal.
'Bind Failed for port 7017,(80072740)'.

They have CPM and CMPFS framework installed.
No PegaCALL installed
He is trying to access the portal using RDC [Remote Desktop Connection]


Error Messages



'Bind Failed for port 7017,(80072740)'

on pop up.


Steps to Reproduce



1. Log into end use.
2. Perform any functionality.
3. Screen pop up (error message) occurs.

P.S: Occurs randomly. No specific scenario to reproduce this issue.


Root Cause



The root cause of this problem is a defect in Pegasystems’ code/rules. There is no validation to check PegaCTI is isntalled or not and then bind to customer browser.

Resolution



Modify the CPMPortalLogo section.

The CPMPortalLogo section is referenced in several CPM Portal streams, which user should be able to copy  into a local ruleset and then remove the reference to the ScreenPopControl HTML Property in the JSP code.
 
Suggest Edit

Published January 31, 2016 - Updated December 2, 2021

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