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Support Article

RC 72 Exception file question populating when not required



On the Reason Code Advisor (RCA) screen for Reason Code (RC) 72, the 'Exception File" question appears when it is not required. When users select "No" the system indicates that chargebacks are not permitted.

Error Messages

"No charge back rights exists"

Steps to Reproduce

  1. On the Reason Code Advisor screen, select the Category - Authorization Errors: The dispute is about the merchant's handling of the authorization for the transaction.
  2. Select No for "Will the account number be listed on the Exception File with a negative response on or before the chargeback Central Processing Date" question.

Root Cause

A defect in Pegasystems’ code or rules.


Apply HFix-27404.

Published May 14, 2016 - Updated December 2, 2021

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