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Support Article

RC 73 or 74.1 displays incorrect question

SA-8480

Summary



For Reason Code (RC) 73 and 74.1 there is an additional question that  displays - “Will the account number be listed on the Exception File with a Negative Response on or before the Chargeback Central Processing Date and remain on the Exception file with a Negative Response for at least 90 calendar days from the Chargeback Central Processing Date?”.

This question must be removed from the reason codes.


Error Messages



Not Applicable

Steps to Reproduce



1. Select RC 73, or RC 74.1
2. Ensure that the dispute has the criteria to trigger the display of an additional question



Root Cause



There is a defect in customer application code/rules. There is a number of deprecated condition codes in use that are causing the incorrect question to appear.

Resolution



The following condition codes are no longer supported: 74 1-1, 74 1-2, or 74 1-3.
Suggest Edit

Published June 12, 2015 - Updated October 8, 2020

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