Support Article
RC81 and RC71-3 certification issue
SA-9847
Summary
Hfix -21395 is installed. This SR is for this issues in business compliance. This has removed the requirement to mark the question "Does the Issuer certify that the Cardholder neither authorized nor participated in the transaction?" but this is only if a cardholder letter is being sent as documentation. This screen should be updated to require the certification if the answer to the question "Has the Cardholder provided a letter stating that he/she neither authorized nor participated in the transaction?" is no.
Error Messages
Not applicable.
Steps to Reproduce
Goto chosse reason code and proceed to Answer ancillary questions.
Root Cause
The root cause of this problem is a defect in Pegasystems’ code/rules.
RC 71-3: Update the limitation text to reflect 30 days vs. 60 days so it appears as:
Account Number must have been resident on the Exception File with a Pickup Response on the Processing Date of the Chargeback, and was on the Exception File for a total period of at least 30 calendar days from the date of listing.
RC 81: Enhance the validation currently present for question:
Has the Cardholder provided a letter stating that he/she neither authorized nor participated in the transaction?. Currently, this question must be answered. The validation can further be enhanced to display validation message to the user if this is question is answered as ‘No’ and either a ‘No’ or blank answer is provided for Does the Issuer certify that the Cardholder neither authorized nor participated in the transaction? Then the following must be satisfied:
A Cardholder letter denying authorization of or participation in the Transaction, or certification that the Cardholder denies authorization of or participation in the Transaction must be provided.
Resolution
The enhancements are addressed as part of HFix-22142
Published May 21, 2015 - Updated October 8, 2020
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