Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

'Re-Index' button grayed out on search landing page

SA-12364

Summary



After upgrading from PRPC 6.2 SP2 to Pega 7.1.8, Re-Index button on search landing page is grays out and a message is displayed.



Error Messages



Re-Index of WORK is initiated by {USER{} on {TIME_STAMP} GMT

Steps to Reproduce



Not Applicable

Root Cause



The root cause of this problem is defect/misconfiguration in the operating environment. This typically happens when indexing is initiated the and before it completes, the node is shutdown. Since Pega 7.1.8, an instance is created for Log-Cluster-FTSIndex class which persists to keep track of who initiated indexing, when and what happened with it.
This experience is enhanced in Pega 7.1.9 release where there is cancel button for this operation on the Search landing page
.

Resolution



This issue is resolved through the following local-change:

Use the pzResolveFTSIndexEntry activity to reset the status on the landing page if the locked message is displayed on the search landing page.


Suggest Edit

Published November 16, 2015 - Updated October 8, 2020

Did you find this content helpful? Yes No

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us