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Support Article

Re-Open Work Item action on a menu item does not work



The ‘Re-Open Work Item’ action on a menu item does not work. However, this works when the action is configured on a button.

Error Messages

Not Applicable

Steps to Reproduce

Configure a menu with an action as below:
  1. Drag a Navigation menu.
  2. In the Navigation link in the Action tab, select Re-Open Work item.

Configure the menu with the action on a button as well.

  1. Drag a button.
  2. In the Action tab, configure a Re-Open Work Item action.

Root Cause

A defect in Pegasystems’ code or rules.

Re-Open Work Item in the menu is not handled in Pega. As a result, empty Data-Click attribute is generated. Hence, no action is performed when the Re-Open Work Item is clicked from the menu item.


Apply HFix-53536.

Published August 15, 2019 - Updated October 8, 2020

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