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Support Article

Re open work item is not working in IE



When work item is re-openend, application is giving an error message on the screen.

"This action is not allowed as it is outside the current transaction"

Error Messages

This action is not allowed as it is outside the current transaction

Steps to Reproduce

  1. Create a button
  2. Configure two action items on the single click event 1) Re-open work 2) Refresh section
  3. Run the flow and resolve the case to see the button
  4. Click on the button to reopen the work item 
  5. Observe the issue.

Root Cause

An issue in the custom application code or rules 

The reason for the transaction issue is because by the time the reopen work item action finishes it's job, the refresh section action is triggering a different transaction id and now the response which was supposed to be sent has got a new transaction id which doesnot match with the original transaction id and hence the issue.


Perform the following local-change:

Removing the refresh section action on onclick event of a button has got the issue resolved as the reopen work item does a reload of  the section. So again we do not require a refresh section action , and hence when it is removed the issue got resolved


Published December 22, 2016 - Updated October 8, 2020

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