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Support Article

Read timed out error message on Listener



Email listener fails sporadically with an error message.

Error Messages

**Date and time**,458 [     EMAIL-Thread-17] [  STANDARD] [                    ] [        ESC:01.01.01] ( ERROR
EMAIL.ESCApprovalListener.Listener ESCListenerUser - Caught javax.mail.MessagingException when attempting to get new messages
javax.mail.MessagingException: * BYE JavaMail Exception: Read timed out;
  nested exception is:
    com.sun.mail.iap.ConnectionException: * BYE JavaMail Exception: Read timed out
    at com.sun.mail.imap.IMAPStore.protocolConnect(
    at javax.mail.Service.connect(

Steps to Reproduce

There is no specific use case to replicate the issue.

Root Cause

Email server took longer time to respond to a connect call from PRPC sporadically.


Perform the following local-change:
Increase read time out using DSS below (default was 60 seconds):
  • Owing ruleset: Pega-IntSvcs
  • Setting Purpose: email/timeout
  • Value: 120000

Published July 25, 2016 - Updated October 8, 2020

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