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Support Article

Refresh harness with MSOGenerateExcel activity does not work



Refresh harness with MSOgenerateExcel activity is configured on a button. At runtime, when downloading Excel on button click, the screen freezes and the busy indicator displays.

Error Messages

Not Applicable

Steps to Reproduce

  1. Configure a button with onClick Refresh harness with MSOgenerateExcel activity. 
  2. Run the case and click the button. 

Root Cause

A defect in Pegasystems’ code or rules.

Refresh harness action calls the SubmitWhenFail API which does not have a check to remove the busy indicator for SubmitInProgress.


Apply HFix-43353.


Published July 23, 2018 - Updated October 8, 2020

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