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Support Article

Refresh of work object on pressing F5 displays error message



Refreshing an open work object  using F5  does not work fine. Operation completes successfully, but returns no content.

Error Messages

Not Applicable

Steps to Reproduce

1. Log in to PRPC
2. Click Organizations
3. Open any Organization
4. Navigate to Trends tab > Customer Interactions tab
6. Click Detailed List
7. Press F5. Operation completes successfully, but returns no content.

Root Cause

The root cause of this problem is a defect in Pegasystems’ code/rules. Refresh of portal displays ActivityStatusSuccess Message instead of Work Item.


Apply HFix-22121.
 When a chart is removed from client a request is send to Server (pzRuntimeChartCleanup Activity to remove Data Page bounded to it). 
Instead of calling it directly through asyncRequest, PRPC OOTB runActivity API is used.

Published November 9, 2015 - Updated October 8, 2020

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