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Support Article

Refresh of work object on pressing F5 displays error message

SA-9738

Summary



Refreshing an open work object  using F5  does not work fine. Operation completes successfully, but returns no content.


Error Messages



Not Applicable


Steps to Reproduce



1. Log in to PRPC
2. Click Organizations
3. Open any Organization
4. Navigate to Trends tab > Customer Interactions tab
6. Click Detailed List
7. Press F5. Operation completes successfully, but returns no content.



Root Cause



The root cause of this problem is a defect in Pegasystems’ code/rules. Refresh of portal displays ActivityStatusSuccess Message instead of Work Item.

Resolution



Apply HFix-22121.
 When a chart is removed from client a request is send to Server (pzRuntimeChartCleanup Activity to remove Data Page bounded to it). 
Instead of calling it directly through asyncRequest, PRPC OOTB runActivity API is used.
pega.u.invoke.runActivity(["pzRuntimeChartCleanup","chartID="+this.element.attr('id'),"",null,"",""]);
 
 
Suggest Edit

Published November 9, 2015 - Updated October 8, 2020

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