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Support Article

Refreshing twice using Other Actions, a blank screen appears



While refreshing the screen twice by using out-of-the-box (OOTB )Other Actions, a blank screen is witnessed.

Error Messages

Perform Refresh action twice  using Other Actions> Refresh.

Steps to Reproduce

1. Log into application.
2. Create a case Product Issue Intake or open an existing case.
3. Click on "REvent".
4. Select Refresh from Other actions menu.

Root Cause

The root cause of this problem is a defect in Pegasystems’ code/rules.

1.Too long URL when calling reloadHarness.This results in 400 error code.
2. Activity RefreshOnConflicts - In this step 3 - step page is missing.


This issue is resolved by HFix-22728.

Published July 23, 2015 - Updated October 8, 2020

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