Support Article
Remote install has been running for 18 hours
SA-8443
Summary
A remote installation in an environment in London (running remotely from New York) was only 50% complete even after 18 hours from start.
Error Messages
Not Applicable
Steps to Reproduce
Start installer
Root Cause
The root cause of this problem was the long distance and latency between the database and the installer.
Resolution
The installation eventually completed, but every effort must be taken to minimize the distance between all systems involved in an installation.
Published January 31, 2016 - Updated October 8, 2020
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