Remote trace connection list is empty
SummaryWhen running Tracer and selecting the Remote Trace the connection drop-down is empty which is preventing the developer from being able to remote trace.
Error MessagesNot applicable
Steps to Reproduce
- Open Tracer and click the Remote Tracer link. The Connection drop-down is empty and remains empty until user closes the Remote Tracer pop-up.
- Try again. Usually works the second time but not always.
Root CauseA defect in Pegasystems’ code or rules.
A permanent solution for this issue is expected to be included in Pega 7.2.2.
In the meantime perform the following local-change:Do a private checkout of this rule - "TracerTraceConnectionListScripts" and add a timeout wrapper around the getConnectionListXML() function to prevent the issue. For example:
//var strConnectionInfo = getConnectionInfo();
Published October 20, 2016 - Updated October 27, 2016