Support Article
Remote trace connection list is empty
SA-29404
Summary
When running Tracer and selecting the Remote Trace the connection drop-down is empty which is preventing the developer from being able to remote trace.
Error Messages
Not applicable
Steps to Reproduce
- Open Tracer and click the Remote Tracer link. The Connection drop-down is empty and remains empty until user closes the Remote Tracer pop-up.
- Try again. Usually works the second time but not always.
Root Cause
A defect in Pegasystems’ code or rules.
Resolution
A permanent solution for this issue is expected to be included in Pega 7.2.2.
In the meantime perform the following local-change:
Do a private checkout of this rule - "TracerTraceConnectionListScripts" and add a timeout wrapper around the getConnectionListXML() function to prevent the issue. For example:
displayConnectionList();
setTimeout(function() {
getConnectionListXML();
}, 500);
//var strConnectionInfo = getConnectionInfo();
//updateConectionInfoTable(strConnectionInfo);
setReadyState(true);
Published October 28, 2016 - Updated October 8, 2020
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