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Support Article

Remote trace connection list is empty



When running Tracer and selecting the Remote Trace the connection drop-down is empty which is preventing the developer from being able to remote trace.

Error Messages

Not applicable

Steps to Reproduce

  1. Open Tracer and click the Remote Tracer link. The Connection drop-down is empty and remains empty until user closes the Remote Tracer pop-up.
  2. Try again. Usually works the second time but not always.

Root Cause

A defect in Pegasystems’ code or rules.


A permanent solution for this issue is expected to be included in Pega 7.2.2.

​ In the meantime perform the following local-change:

Do a private checkout of this rule - "TracerTraceConnectionListScripts" and add a timeout wrapper around the getConnectionListXML() function to prevent the issue. For example:


setTimeout(function() {
}, 500);

//var strConnectionInfo = getConnectionInfo();

Published October 28, 2016 - Updated October 8, 2020

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