Support Article
Report cannot read after export to PDF
SA-16062
Summary
Configuration issue arises after exporting report to PDF. The Report Definition (RD) cannot support Thai language. The font used in the HTML of the RD uses a non-Thai font. Thus, upon viewing and exporting, it displays as “???????”.
Error Messages
Not Applicable
Steps to Reproduce
Navigate to RD and export to PDF.
Root Cause
This is a defect in Pegasystems’ code or rules.
Resolution
Apply HFix-24251 and follow below steps to export PDF.
1. In the RD which is to be exported, check the checkbox "Ignore application Skin when exporting to PDF" in DataAccess tab.
2. Modify pyReport_ExportToPdfStyles and include custom CSS.
Published January 31, 2016 - Updated October 8, 2020
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