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Support Article

Report cannot read after export to PDF



Configuration issue arises after exporting report to PDF. The Report Definition (RD) cannot support Thai language. The font used in the HTML of the RD uses a non-Thai font. Thus, upon viewing and exporting, it displays as “???????”. 

Error Messages

Not Applicable

Steps to Reproduce

Navigate to RD and export to PDF.

Root Cause

This is a defect in Pegasystems’ code or rules.


Apply HFix-24251 and follow below steps to export PDF.

1. In the RD which is to be exported, check the checkbox "Ignore application Skin when exporting to PDF" in DataAccess tab.
2. Modify pyReport_ExportToPdfStyles and include custom CSS.

Published January 31, 2016 - Updated October 8, 2020

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