Support Article
Reports do not display on click Category on Case Manager portal
SA-80580
Summary
Reports do not display on clicking Category on the Case Manager portal.
Error Messages
Not Applicable.
Steps to Reproduce
- Open the Case Manager portal
- Click the Reports tab
- Select any Category
Root Cause
In Pega Platform 7, the pyCaseManager7 portal is introduced which is designed to be the work management portal used by both end users and work managers. The older case manager(pyCaseManager) and case worker portals are deprecated. Therefore any customizations made to the older Case Management portal must be ported to the new portal.Resolution
Perform the following local-change:
Change the setting such that all the access groups that were previously referencing to the pyCaseManager portal should reference the pyCaseManager7 portal.
Published August 15, 2019 - Updated December 2, 2021
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