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Support Article

Request times out and the data does not display



The request times out and the data does not display. The report definition retrieves all the data during runtime. It should retrieve data according to pagination strategy.

Error Messages

Code-Pega-List: Retrieving the report data exceeded the limit of 30 seconds.

Steps to Reproduce

  1. Configure a repeat grid populated by a data page. This data page is populated by a report definition
  2. Load the screen containing the grid

Root Cause

An issue in the custom application code or rules. The Data page does not respond to pagination on the report definition. This results in the retrieval of the entire data.


Perform the following local-change:

Retrieve the grid directly from the report definition.

Published February 15, 2018 - Updated October 8, 2020

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