Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Requestor level data page referred in open portal are not pruned

SA-24581

Summary



HFix-27469 was applied to address clearing of requestor level data pages when Clear pages after non-use option was selected. However, the requestor level data page is cleared only if none of the threads are referencing it. In CPM framework, the open portal thread continues to reference the data page until the user logs off completely causing piling of requestor level data pages.

Error Messages



Not Applicable

Steps to Reproduce

  1. Refer a requestor level data page used for an interaction in the portal header, which runs in open portal or standard thread.
  2. Ensure to select Clear pages after non use option.
  3. End the interaction.

Root Cause



A defect in Pegasystems’ code or rules.

Resolution



Apply the following local-change:
  1. Select the Clear pages after non-use for the data page.
  2. Extend an existing data transform to include user’s pages in the list.
Suggest Edit

Published July 25, 2016 - Updated December 2, 2021

Did you find this content helpful? Yes No

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us