SA-24581

Summary

HFix-27469 was applied to address clearing of requestor level data pages when Clear pages after non-use option was selected. However, the requestor level data page is cleared only if none of the threads are referencing it. In CPM framework, the open portal thread continues to reference the data page until the user logs off completely causing piling of requestor level data pages.

Error Messages

Not Applicable

Steps to Reproduce

1. Refer a requestor level data page used for an interaction in the portal header, which runs in open portal or standard thread.
2. Ensure to select Clear pages after non use option.
3. End the interaction.

Root Cause

A defect in Pegasystems’ code or rules.

Resolution

Apply the following local-change:

1. Select the Clear pages after non-use for the data page.
2. Extend an existing data transform to include user’s pages in the list.