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Support Article

Reset button in Preview Console of Chatbot does not work



In the Chatbot Interface Preview console, the Reset button does not clear the text provided to the Chatbot for testing.

Expected: Clicking the Reset button must clear the text.

Error Messages

Not Applicable

Steps to Reproduce

  1. Log in to the Pega Customer Service application.
  2. Provide text to the Chatbot for testing purpose.
  3. Click the Reset button.

Root Cause

A defect or configuration issue in the operating environment.


This feature is implemented in the following:
  • Pega Platform 8.2.6
  • Pega Platform 8.3.2
  • Pega Platform 8.4

Published April 4, 2020 - Updated December 2, 2021

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