Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Returning to start page after closing the case

SA-31531

Summary



User opens any case which is in Page 4 of user worklist and closes the case after performing some task on it, so now the expectation is that the user should be shown Page 4 of the worklist but the user is shown Page 1 of the worklist.

Error Messages



Not applicable


Steps to Reproduce



1. Open any case which is in Page 3.
2. Perform some task on the case.
3. Close the case.
4. Observe that page 1 of the worklist is loaded instead of Page 3.


Root Cause



An issue in the custom application code or rules 

There was refresh section configured on the section and also a custom resultpage to show the data which is not required is also configured.
So whenever the case Id is closed or any task is performed the section is getting refreshed and first page of the worklist is shown to the user.
 

Resolution



Perform the following local-change:

Remove refresh condition on the section and also clear the "Specify custom result page" option for the grid properties, to resolve the issue.

 

Suggest Edit

Published December 22, 2016 - Updated October 8, 2020

Did you find this content helpful? Yes No

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us