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Support Article

Review Screen issues OFS 7.22

SA-35568

Summary



In the review screen, when a case has subcase, completed, in some cases the property .pxIsCompleted in the D_NavugationSummary data page is not set correctly.

It remains set to "False", so we see in the review harness the status New instead of Complete.

This prevents us to close the CLM case with Pega Onboarding for Financial Services 7.22.


Error Messages



Not Applicable


Steps to Reproduce



1) Start a sub case with two different steps.
2) In the first step, route the case to another operator in the second step.
3) Observe that as the flow of the second step is finished the case is resolved completed.

Root Cause



An issue in the custom application code or rules, where pyCaseDependency declare trigger is not present in the Tawnhall classes.

Upon review of the subcase design and found it was created by save-as of the already existing subcase, and in the wait shape the subcase classes is pointing to the wrong datapage.

Resolution

Perform the following local-change step:

Delete the flow and then recreate again.


Suggest Edit

Published April 12, 2017 - Updated December 2, 2021

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