Support Article

Rich Text Editor Displays HTML

SA-12250

Summary

When used SpellChecker in the RTE, incorrectly spelled words are highlighted. And when the highlighted words are clicked, a popup with HTML is seen.

Error Messages

Not Applicable.

Steps to Reproduce

1) Create a Section with a filed using RTE as a control.
2) Include this section in a flow.
3) Run the flow.
4) Enter some text in the RTE.
5) Click the highlighted or underlined text.

A popup like below, with HTML text is seen.

Root Cause

The root cause of this problem is a defect in Pegasystems’ code or rules.

An enhancement to the spellchecker for performance optimization was made which included among other things another option called "Maximum number of suggestions" in the spellchecker properties data instance. Look under Sysadmin >Spellchecker Properties>en_US.
The spellchecker instance must be flushed to pick up this new option. This can be done by resaving the above data instance.

Resolution

This issue is resolved through the following local-change:

Re-saving the spellchecker properties en_us helps in resolves the issue. Refer to the following screenshot.